Information
Returns & Refunds
Made with care, one at a time
Last updated: June 2025
How We Make
Our pieces are made in limited quantities — one after another, by hand — rather than mass-produced. Each sweater, hoodie or scarf begins only once an order is placed, which is what makes it quietly yours.
No Change-of-Mind Returns
Because of the made-to-order nature of our pieces, we do not accept returns or refunds for change of mind. We hope you will choose with care, and reach out to us before ordering if you have any questions about sizing, fit or colour.
If Something is Not Right
You may contact our support team within 72 hours of delivery in these three cases:
- A manufacturing defect in the piece
- Damage sustained in transit
- An incorrect item shipped to you
Please share your order ID along with clear photographs or a short video of the issue so we can review quickly. Write to hello@cozycubs.co or message us on WhatsApp at +91 80916 90018.
If Your Case is Approved
Approved cases will receive a full refund of the product price plus shipping charges, processed to your original payment method within 7–10 business days.
We do not offer replacements, repairs or store credit. If you still wish to have the item, you are warmly welcome to place a fresh order.
We put real time into each piece — and we promise to listen with care if anything feels less than right.